By the end of this module, you will:

• Understand what Emotional Intelligence is.
• You will identify your own emotional intelligence level, as well as your strengths and weaknesses.
• You will practice applying emotional intelligence in a scenario, and recognise the interplay between values and emotional intelligence. For example, a clash of values between co-workers may lead to potential conflict. The way you handle it is a matter of emotional intelligence.

After completing the online component, you will come together as a group to discuss, analyse and apply what you have learned in a classroom setting.